FAQ

What is your cancellation policy?

You can cancel your booking for a full refund with minimum 24 hours notice before your departure time. Due to limited space on our public tours, no refund is possible within 24 hours of tour departure.

Please Note: We may be able to reschedule your booking if unforeseen circumstances arise. This is based on tour availability.

* private tours and events has their own cancelation policy.

What if it rains?

Gdańsk is located over the sea, so the weather can be tricky, even in the summer time. We don’t let small rain keep us from riding and our tours depart rain or shine. You can still have an amazing tour if dressed for the weather, and we provide light ponchos for your use.

We do understand that not every weather is suitable for cycling , so if it is shower rain we cancel tour and we will refund your tour in full or try to reschedule if possible.

Please check out the local forecast and dress appropriately (local forecast).

Do I have to book a tour in advance?

Yes, please book in advance as space is limited. You can book your desired tour and departure time here

Where do the tours start and end?

All tours depart from and return to our office at Chlebnicka 19/20 street, Gdańsk Old Town

What time should I arrive for the tour? What if I’m late?

Please arrive no less than 15 minutes in advance of your tour departure so that you have time to sign a waiver form and be fitted for bike and helmet.

Tours start promptly at the time stated. We cannot wait for late guests as this affects the experience of other riders. If you are late, please try calling as we may be able to help you catch up to the group.

What kind of bicycles do you use?

Our bikes are comfortable, upright city bikes – perfect for casual city touring. Helmet, luggage rack for personal items are all included.

Can I bring my own bike?

Of course! Many hotels also offer complimentary bike use, and you are welcome to bring them. Keep in mind that we cannot guarantee or repair any bikes on tour that are not our own. If you bring your own bike, please make sure it is in good working order. When booking you can indicate that no rental is required and you’ll receive a discounted rate on the tour.

Is the route of the trip demanding?

The route has been marked mainly on bicycle paths and streets with little traffic.  Altitudes of terrain  are small, almost the entire route runs on flat terrain. Our tours require basic riding. 

Expect to ride for a maximum of 15 minutes at a time between breaks. We make every effort to cater to the slowest rider in the group, but keep in mind that we have to try to keep our schedule on time. We stop regularly for information, bathroom breaks, and photo ops. Your tour leader will go over general group riding etiquette so that everyone rides safely, and you can come early to practice on our bikes to get comfortable before departure.

Do I have to wear a helmet?

Wearing a helmet while cycling is not required in Poland. You can use a helmet if you need it, helmets are available in office upon request. You may bring your own if you prefer.

What Should I bring?

Comfortable footwear and bike-friendly clothes.

Be prepared for any kind of weather as the forecast can change quickly here on the coast.

Check out our current weather forecast. If it is raining, see policy above. Light ponchos will be available to borrow in the office. 

Don’t forget your Camera!

Can I bring my kids on the tour?

In order to meet the needs of both children and adults, we ask that families with children 11 and under contact us to schedule a private family tour. If your youngster is experienced on a bike and mature enough to spend the day with a group of adults, we would love to have them along.   Ultimately, you know your child’s ability the best.

Is there a minimum number of riders required for booking?

Our Everyday Bike Tour takes place even with one person. 

Is there parking available?

You can’t get directly to the office by your car, because it is situated at Old Town, which is partly excluded from traffic. The nearest parking places you can find:  on Targ Węglowy and on Długie Ogrody Street Remember to pay your parking fee.

Kontakt

Fundacja Aktywni Lokalnie
ul. Chlebnicka 19/20
80-830 Gdańsk

Otwarte

Pon-Nd 9:00 – 18:00

Jesteśmy członkami Gdańskiej Organizacji Turystycznej
visit-gdansk

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